Cesena, Italy —Davi Inc. has expanded its Service and After Sales (SAS) Division. This globally managed division will supply customers with all-encompassing service and support that includes machine installation, large, readily available stocks of spare parts and accessories, preventive maintenance programs, customized technical training sessions and more.
“Being available to our customers is core to our mission,” says Alessandro Soffritti, president of Davi Inc. and Chief Strategy Officer of the Davi group. “We are always at our customers’ sides to provide support and develop plate rolling machine innovations which we continue to deliver for them.”
Davi maintains four warehouses to provide customers accessories and spare parts. These warehouses and Davi partners are located worldwide to ensure that spare parts are delivered efficiently and in a timely manner to minimize customer machine downtime, the company says. Additionally, Davi has created two-year and five-year recommended spare parts kits, specifically tailored to a customer’s machines and for them to keep on hand at their own facilities.
As part of the SAS Division, Davi offers a full range of service to maintain customer machines and keep them in the best working condition to increase uptime, the company says. The company guarantees prompt service through its dedicated help desk, which provides assistance and addresses customer inquiries or issues with a team of over 50 field service engineers. Those Davi trained professionals perform on-site services, such as repairs, maintenance and technical support. All of which are available worldwide.
Starting this year, customers will further benefit from 24-hour-a-day telephone support, remote assistance and remote machine connections along with training for both machine operators and site maintenance teams.
In tandem with its service support, Davi’s Preventive Maintenance Program (PMP) provides support for Davi machines already in operation. Within the PMP, Davi offers different levels of preventive maintenance —training for preventive maintenance (one or two visits per year); basic preventive maintenance (two to four visits per year); and full preventive maintenance (four to eight visits per year). Davi’s technical experts will collaborate with a customer’s internal maintenance team to assess the suggested number of visits per year based on the customer’s goals and expectations.
Specifically for preventive maintenance programs, Davi’s service and after sales team includes a preventive maintenance manager. This individual focuses on preventive maintenance programs and training for customers and their internal maintenance teams so they learn how to properly take care of plate roll equipment.
Where and when needed, Davi provides training sessions specific to each customer’s needs as part of its service and after sales support. These sessions can entail one of the company’s dedicated engineers visiting a customer’s plant and training their machine operators.
Taking customer training to the next level, Davi’s Shadow Program involves the company working together in-person with customers to support their machines and operators. Davi service specialists will “shadow” machine operators to refresh their training and offer advice as to how to optimize the efficiency of both machines and any current plate rolling jobs.
The training covers CNC controls and programming optimization, instructing operators how to run machines in the auto mode whenever possible. Davi will also review a customer’s current machine parameters with operators to strengthen their abilities and comprehension of the plate rolling machine and the overall plate rolling process.
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