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Tom O’Reilly, VP, Global Business Development at Rockwell Automation, speaks with Smart Manufacturing magazine.

Consumer expectations have shifted to almost unrecognizable levels, catalyzed by innovative tech companies like Amazon, Lyft and Netflix. Previously acceptable levels of customer service are no longer good enough. Customers now expect real-time support and answers to complex questions at the ready, at a minimum.

Today at Minds + Machines Europe, GE (NYSE: GE) charted the course for digital industrial growth, unveiling new solutions that are purpose built for industrial assets, environments and operations. The event outlined the path to greater productivity for customers who take advantage of advances in the company’s leading Asset Performance Management (APM) and ServiceMax industrial applications, powered by Predix, GE’s platform for the Industrial Internet.

Simulation tools are making it much easier for manufacturers to optimize their processes, visualizing the entire path of production from NC metalcutting simulations through 3D design and factory-floor imaging.

For global automakers, removing weight from their vehicles remains the top priority as they seek ways to meet a stringent federal fuel economy mandate by 2025 and other new pollution-control regulations.

How does Ansys’ SpaceClaim 3D modeling software help manufacturers streamline designs and boost manufacturing productivity?

Siemens PLM has a strategy to reinvent manufacturing by threading digital information from concept, through design to monitoring performance in the field. It is easy to get confused as to what all this means, but some concrete examples and definitions help explain it all.

“We expect to see the world machinery market grow in the next five years,” said Arun Kumar a director at AlixPartners in a discussion he and I had recently.

Unveiled at its Insights 2017 customer conference today, Epicor Software Corporation, a global provider of industry-specific enterprise software to promote business growth, introduced the latest version of Epicor ERP, the global enterprise resource planning solution in use today by thousands of customers in 150 countries worldwide.

The nexus of cyber and physical security threats is the stuff of nightmares, and while manufacturers are waking up to it as a reality, experts worry that the awakening is happening too slowly.