Sudbury, Mass. — Methods Machine Tools Inc. has moved its Chicago Technical Center from Elgin, Illinois to 70 Prairie Parkway in Gilberts, Illinois. All other contact information, including telephone numbers and phone extensions, remain the same.
Methods relocated to a larger facility to expand its customer services in the Midwest. “We examine everything through a customer-focused lens,” said Don Miller, general manager of Methods’ Chicago Technical Center. “The move to Gilberts will ensure Methods has the resources to continue to provide world-class customer service and support while positioning us for enduring growth.”
The new technical center features a more extensive showroom and service area, totaling approximately 36,000 square feet. According to Methods, these facility improvements will give customers a comprehensive, hands-on experience with Methods’ products as well as enhance customer support through quicker machine/automation cell installations, repairs, and preventative maintenance measures.
Methods plans to add a parts depot to the facility, which will enable faster delivery of parts throughout the Midwest. Miller added that the parts depot will enable many Midwest customers to have parts within a four-hour window.
The change entailed transporting many machines and countless parts, tools, and pieces of furniture. “I'm extremely proud of everyone who helped with the move, and for the entire Illinois staff, who stayed on task during the move,” Miller said. “The move to Gilberts was a seamless transition during uneasy circumstances, but we met our target move-in date in a safe, efficient manner without compromising customer commitments.”