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Part of the award-winning Manufacturing Insights video series, this program looks at the cost of achieving quality, the cost of failing to achieve quality, and the cost of building in too much quality. It will also examine what drives those costs and what can be done to control them.
You'll learn effective ways to analyze the cost of quality data and the pitfalls to avoid, methods of eliminating the effects of poor quality, and a strategy for meeting total customer satisfaction. Case studies at the Merix Corp., IBM, and the Copeland Corp. show you successful strategies for reducing poor quality costs. This video is a must view for management, quality supervisors, and production managers looking to improve their company's competitiveness.
By Gary Conner
By George N Bullen FSME