Quantifying the Cost of Quality

CRC Industries (Warminster, PA) uses cost of quality (COQ) as a key measure for improving business results. For the record, its business is producing specialty chemicals for the DIY and maintenance professional, serving the automotive, heavy trucking, marine, hardware, industrial and aviation markets. Since centering improvement efforts on cost of quality, the company has reduced failure dollars as a percentage of sales and saved hundreds of thousands of dollars. The company can link COQ to other improvements, including shipping error reductions, customer service order entry error reductions, productivity increases, hazardous waste reduction, and profitability. The American Society for Quality is offering a free case study of CRC’s experience. For more information, click here.