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Executive Guide to Business Process Management (BPM) and Integration with ERP
In today’s business world, change has become a way of life and, in order to survive, businesses are continually looking for ways to deal with and adapt to new conditions. Added to this is the need for organizations to improve operational performance and business agility.
Over the years different approaches have been used to tackle these issues, finally giving rise to the understanding that processes are the key to managing, changing and monitoring an organization. Quality and productivity pioneer W.E. Deming pointed out that: “if you can’t describe what you do as a process, you don’t know what you are doing”. This became the central theme of corporate management in the 1993 classic “Reengineering the Corporation” by Hammer and Champy. Comments such as “winning companies know how to do their work better” and “Companies must organize work around process” focused attention on process change and optimization.
Another reality of business today is that IT has become a key factor in the way businesses are run. A growing awareness that IT needs to provide greater support to business was highlighted in the 2009 survey by the Society for Information Management, which showed that IT managers were increasingly concerned with making IT an, enabler for business to be more productive, responsive and flexible. However, it is not uncommon for companies to find that it is relatively, easier and quicker to change the business than it is to change systems, and processes. In fact, the Gartner Group reported in 2009 that 60 percent of CEOs believe IT constrains the business.